Delivery services
We offer free delivery for Chibougamau area. For Chapais, Ouje-Bougoumou, Mistissini, Waswanipi, and all coastal communities, Waskaganish, Eastmain, Wemindji, and Chisasibi, we charge a small fee of $5 per order.
When it comes to purchasing houseplants, understanding the delivery services available is crucial for ensuring your new green friends arrive safely and promptly. At La Petite Serre, we prioritize the health and well-being of our plants during transit, and we want to share some insights about our delivery services to help you feel confident in your purchase.
Shipping Methods
We utilize reliable shipping services such as Canada Post and Purolator to deliver your plants and plant cuttings. Depending on your location and preferences, you can choose between standard and expedited shipping options. This flexibility allows you to select the method that best suits your needs.
Shipping Restrictions
It's important to note that we currently ship only within Canada. Additionally, some plant species may have restrictions based on agricultural regulations in certain regions. We encourage you to check local regulations before placing your order to avoid any surprises. We only ship plants during the growing season to avoid plants from freezing.
Shipping Schedule
To ensure your plants are shipped at the right time, we process orders on Sundays through Wednesdays. Orders placed after Wednesday will be shipped the following Monday. This schedule helps prevent any delays that could occur if plants are held at the post office. During peak seasons or adverse weather conditions, we will keep you informed of any potential delays.
Packaging
Your plants will be carefully packaged to ensure they arrive in optimal condition. We use protective materials like bubble wrap and sturdy boxes to prevent damage during transit. Live plants may be shipped with soil or in pots with adequate moisture, so they remain healthy upon arrival.
Shipping Charges
Shipping costs are calculated based on the weight, size, and destination of your package. You can view the shipping charges at checkout before completing your purchase. Occasionally, we may offer free shipping promotions for orders that meet specific criteria, so keep an eye out for those opportunities!
Delivery Times
Delivery times can vary based on the shipping method you select and your location. Standard shipping typically takes 5-10 business days, while expedited shipping may arrive sooner. Please remember that these delivery times are estimates and can be affected by busy periods or inclement weather.
Tracking and Confirmation
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the delivery status and expected arrival date of your plants, giving you peace of mind as you await their arrival.
Delivery Issues
In the rare event that you encounter a delivery issue, such as a damaged or lost package, please reach out to our customer service team immediately. We are here to help and will work with the shipping carrier to resolve any issues, ensuring you receive a satisfactory resolution.
Understanding the delivery services available for your plants can make the purchasing experience much smoother. If you have any questions or concerns about our delivery services, please don't hesitate to contact us. We're here to support you every step of the way!